Engineering Operations Manager

Position Overview

As the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region. This role requires a strategic leader with deep technical expertise in facilities management—particularly in mechanical and electrical systems—to drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM’s high standards.

Key Responsibilities

• Lead a team of electrical and mechanical engineers; serve as the subject matter expert for the market
• Build trusted relationships with internal and external stakeholders, proactively solving challenges and driving improvements
• Develop deep client business intelligence to anticipate needs and deliver strategic value
• Ability to respond and provide resolution in a 24x7 critical environment
• Oversee operations of mechanical, electrical, critical environments, and fire/life safety systems for a diverse portfolio
• Ensure compliance with the preventative maintenance program completed by the service provider
• Optimize SOPs and implement best practices across the portfolio
• Partner with the on account service providers, SMEs, CIO teams, Space & Occupancy, IT, Security, EHS, and strategic vendors
• Support regional initiatives while maintaining consistency and quality across the Americas
• Translate complex technical requirements into actionable business solutions
• Lead continuous improvement initiatives to enhance service delivery and efficiency
• Participate in the capital planning for the portfolio and act as engineering MSE on capital projects

Leaders are expected to spend time with their teams and clients and be in the workplace a minimum of three days a week, subject to business needs.

Required Qualifications

• 10+ years in senior-level Facilities Engineering role or technical leadership roles
• Subject matter expertise in hard services within facilities management or critical infrastructure environment
• Strong knowledge of mechanical, electrical, and critical environment systems, and local codes
• Experience with contracts, budget, schedule, and construction projects
• Exceptional team leadership and talent development skills
• Strategic thinker with the ability to connect technical solutions to business outcomes

Preferred Qualifications

• Technical Diploma
• Professional Engineer License is a plus
• Ability to balance business needs with real estate objectives
• Skilled in managing client sensitivities and escalation protocols
• Bachelor’s degree in Engineering or equivalent technical discipline
• Proven experience managing diverse facilities across multiple regions
• Demonstrated success in delivering complex engineering programs
• Analytical mindset with a data-driven approach to problem-solving