Customer Service Representative

Customer Service Representative -

The Customer Service Representative is responsible for assisting customers by answering questions, resolving complaints, and processing orders.

Responsibilities

• Take or enter orders
• Maintain schedule of all orders
• Hiring a carrier, if necessary
• Cancel accounts
• Process cancellations
• Resolve complaints
• Provide technical support
• Document of customer interactions
• Maintain customer records
• Determine changes
• Prepare invoices for shipped orders
• Other assigned duties...

Requirements:

High School Diploma, or equivalent. Strong communication skills, ability to actively listen and clearly articulate. Problem solving skills, patience, multitasking abilities, attention to detail, and the capability to work effectively both individually, and as part of the team.