Entry-Level Computer Helpdesk Assistant
Entry Level Technology Jobs12 months ago
Baltimore, Maryland, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
Our client, a well-known company located in Baltimore, is hiring Computer Support Assistants. As an integral part of the Help Desk team—the primary hub of technical assistance for computer systems, hardware, and software—you will support the Help Desk Support Specialists. You will play a vital role in assisting users with technical issues and ensuring timely, professional service.
Key Responsibilities
- Support the Help Desk Support Specialists in addressing system and user issues.
- Answer users' questions regarding computer systems, hardware, and software.
- Train users on basic system and computer functions.
- Resolve technical issues in a timely and professional manner.
Required Skills
hardware maintenance
technical support
software installation
basic troubleshooting
customer service
communication
user training
problem-solving