PT Customer Service Representative - Work From Home

Pool Scoutsabout 1 year ago
Juneau, Alaska
Remote
Part-time
Junior Level (1-3 years)

Job Description

Customer Support / Remote

Anywhere in U.S. /Competitive pay

Key Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update internal CRM with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Inform customers about new offers or services
  • Follow up with customers to ensure their pool technical issues are resolved

Hiring Fast

Required Skills

CRM
Communication Skills
Customer Service
Social Media Monitoring
Problem Solving