Av Analyst; Information Technology NY

Position Overview

Position: Av Analyst (Information Technology) – Location: New York. SAG-AFTRA is the iconic American labor union representing approximately 160,000 media professionals. Our employees secure the strongest protections by negotiating the best wages, working conditions, and **benefits** while preserving and expanding members’ work opportunities and enforcing contract rights.

Key Responsibilities

• Set up and manage meetings to client specifications alongside other remote AV staff.
• Operate cameras and bring up content via control interface.
• Monitor remote connections using third-party software including ZOOM and other virtual meeting platforms.
• Shut down and secure equipment at the end of meetings and provide reports and/or recordings to clients.
• Maintain and troubleshoot AV and conference room equipment; report issues to AV management.
• Provide staff training on equipment, personal meeting accounts, and conference room reservations.
• Offer training and technical support to remote participants.
• Create, develop, and distribute training materials and equipment documentation.
• Manage general administrative responsibilities including monitoring telephone and email requests, scheduling meetings, and researching client needs.
• Perform other duties as assigned or as the situation dictates.

Required Qualifications

• Excellent customer service with strong, detail-oriented verbal and written communication skills.
• Superlative interpersonal skills with the ability to cultivate respectful, strategic, and collaborative relationships across diverse groups.
• Proficiency with Zoom Meetings, Zoom Webinars, and Zoom Rooms, along with experience using other third-party virtual meeting platforms.
• Ability to work well under pressure.
• Troubleshooting knowledge of complex AV systems, computers, and networks.
• Experience with cameras, microphones, and other AV equipment.
• Competence with computers and applications such as GSuite and Microsoft Office.
• Audio Mixing and Vision Mixing skills using hardware or software like OBS.
• Availability and willingness to work extended hours, including weekends and holidays as needed.
• Associates or Bachelor’s degree preferred, or equivalent relevant work experience.
• One to three years of experience providing AV support.

Preferred Qualifications

• Knowledge of Video Editing, Audio Editing, Photoshop, Graphic Design, Web design, and HTML.
• Understanding of the entertainment industry is a plus but not required.

Benefits & Perks

• Compensation: Annual salary of $52,745.00 along with excellent employee benefits and perks.
• Colleagues that are passionate about making an impact and contributing to our mission.
• A balance between work and home life responsibilities.
• Affordable and comprehensive medical and dental plans.
• A generous pension plan.
• Employee discounts and additional perks.