Intake Coordinator

Position Overview

Responsible for managing all aspects of the patient intake process including overseeing the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

Key Responsibilities

• Directs all daily patient referral and intake operations.
• Abides by all state, federal, and CHAP referral/intake regulatory requirements.
• Acts in accordance with work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to Hospice through collaboration with the internal team and, if needed, multiple service providers.
• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
• Builds and monitors community and customer perceptions of the organization as a high quality provider of services.
• Obtains admission documents including consents, POLST, HCPOA documentation, and transaction forms.
• Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract provisions.
• Participates in quality assessment performance improvement teams and activities.
• Completes the pre-registration process for all admissions.
• Sends the transaction forms to billing in a timely manner.
• Monitors the referral list and coordinates with internal staff for admissions.
• Assists with all other duties as requested.

Required Qualifications

• Minimum of one-year data entry, word processing and/or medical records maintenance experience in a medical or healthcare customer service environment.
• Excellent oral and written skills.
• Ability to collaborate with the admission team and referral entities in a professional manner.
• Attention to detail along with excellent organizational, verbal, and written communication skills.
• Exceptional customer service and problem-solving skills with both internal and external customers.
• Ability to multi-task and work under pressure with changing priorities and short deadlines.
• Excellent computer skills.
• Excellent communications and customer service skills.
• Previous experience in Hospice and/or Home Care.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Preferred Qualifications

• Preferred: Minimum of an Associate college degree.
• Preferred: Knowledge of Home Care Home Base EMR system or a demonstrated willingness to learn.