Pro Customer Service/Sales

Position Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey – from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics, whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

Key Responsibilities

• Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients.
• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to tailored delivery solutions.
• Build and maintain strong professional relationships with Pro customers while proactively driving sales.
• Meet monthly sales goals and other performance metrics.
• Assist in various roles such as managing the Pro Desk, loading materials, overseeing deliveries, and providing specialized product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe store environment and resolve delivery issues.

Preferred Qualifications

• Bilingual communications skills may be preferred at certain locations.