Customer Service Representative - Part time Patient Registration

Position Overview

Location: Ascension St. Vincent's Riverside

Shift Hours: Part-time, PRN – As Needed

R1 is the leading provider of technology-driven solutions transforming the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative, you will assist patients with hospital check-in while ensuring accurate information collection and compassionate service.

Compensation: $15.00 - $20.28 per hour (base pay, determined by role, level, location, skills, experience, and relevant education or training)

Key Responsibilities

• Manage patient check-in by efficiently collecting information through computer systems and phone communication in a busy environment.
• Provide compassionate support by listening carefully, addressing concerns, and easing patient anxiety during registration.
• Operate in a dynamic setting where interruptions may occur due to emergent clinical care, requiring adaptability and quick thinking.
• Collaborate with clinicians and team members to ensure smooth patient flow and accurate data collection.

Required Qualifications

• High School Diploma or GED
• Excellent customer service skills
• Ability to multi-task effectively using computer systems and phone communication
• Willingness to work in a hospital/lab setting, with exposure to illnesses and injuries
• Must be up-to-date on all vaccinations, and successfully pass a drug test and background check prior to hire

Benefits & Perks

• Benefits: Competitive benefits package
• Opportunities for career growth and advancement within the healthcare industry
• Comprehensive training and continuous learning
• A collaborative team environment dedicated to supporting your career goals