Bilingual Customer Service Representative - The Woodlands, TX - Full-time

Position Overview

Centric Services delivers industry-leading high-speed internet via Centric Fiber and natural gas services through its UniGas division across Texas and Central Florida. As the only integrated telecom and natural gas provider in the market, Centric is rapidly expanding its footprint. The Customer Service Representative plays a crucial role in responding to customer inquiries, maintaining customer accounts, and promoting both fiber and gas services while upholding safety, integrity, and Centric’s core values.

Key Responsibilities

• Uphold and advocate for Centric’s core values and behaviors.
• Ensure operations are conducted safely and in compliance with all laws, regulations, and policies.
• Collaborate with the Customer Service team to meet commitments and clarify requirements.
• Manage a high volume of incoming calls and provide accurate, complete information.
• Support both fiber and gas customers by communicating the value of our services and new offerings.
• Respond promptly to customer inquiries via phone and email and update account records accordingly.
• Handle customer complaints by providing solutions and following up to ensure resolution.
• Initiate outbound calls to promote fiber service and meet established call KPIs.
• Demonstrate willingness to learn and grow within Centric.

Required Qualifications

• High school diploma or GED.
• 2+ years of related customer service experience.
• Bilingual in English and Spanish.
• Familiarity with customer service best practices, processes, and procedures.
• Proficiency in using computers and Microsoft Office applications.

Preferred Qualifications

• Prior experience in customer service.
• Experience with a CRM system.

Benefits & Perks

• Competitive base pay + bonus
• Great benefits (medical, dental, vision, and more)
• Generous PTO policy
• 10 company paid holidays
• 401(k) plan with 5% company match