Customer Success Associate

Position Overview

Instep Management is a driven, goal‐oriented team specializing in strategic professional communications. As a Customer Success Associate, you will assist Verizon customers throughout the enrollment process for our products and services, ensuring a smooth and positive experience from start to finish.

Key Responsibilities

• Provide outstanding support by answering inquiries, assisting with product enrollment, and resolving issues efficiently.
• Guide customers through the entire enrollment process to ensure they understand their options with Verizon's services.
• Address challenges or concerns and turn potentially frustrating situations into positive experiences.
• Collaborate closely with team members and other departments to meet customer needs in a timely manner.
• Stay up-to-date on products, services, and policies to provide accurate and relevant information.

Required Qualifications

• A genuine passion for helping others and delivering excellent customer service.
• Attention to detail with a commitment to ensuring a flawless enrollment process.
• Ability to clearly explain information, listen actively, and adjust approaches based on customer needs.
• Remain calm, patient, and professional during all customer interactions.
• Basic computer skills and comfort with technology.
• High school diploma or equivalent.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits & Perks

• Supportive team environment that values collaboration and growth.
• Competitive salary and comprehensive benefits package including health, dental, vision, and time off.
• Extensive training and development to help you excel and advance in your career.
• Plenty of opportunities for growth within the company.