Lead Mechanical Product Support Engineer

PURPOSE

This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be fluent in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on system analysis, pneumatic solutions, and mentoring of resources.

Essential Duties

• Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives.
• Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge and specification to an extended audience (technical and non-technical) of internal and external customers.
• Read and interpret pneumatic schematics.
• Troubleshoot pneumatic circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform guided and/or independent research on a variety of topics and provide summarized data results.
• Complete assigned tasks while providing suggestions for improving departmental processes.
• Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Participate on and/or lead teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 25%)
• All other duties as assigned.
• Record daily activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

Minimum Requirements

• Bachelor’s degree: in a mechanical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding: of the product development process.
• Competent understanding: to apply project management principles, methodologies, and documentation.
• Novice understanding: of CAE tools and results as applied to the product application process.
• Novice understanding: of tolerance as it relates to design intent.
• Competent understanding: of common industrial processes and/or controls.
• Competent understanding: of material and component options by application.
• Competent understanding: of schematics.
• Competent: in conducting research using corporate resources.
• Fluent: at efficient use of time to effectively plan and execute multiple duties.
• Fluent: to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
• Competent: to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Fluent ability: to communicate utilizing corporate office software.
• Fluent ability: to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Fluent ability: to communicate, in English, with internal and external customers tactfully and professionally.
• 4+ years: (preferred) relevant work experience.