Accounts Receivable Administrator – Collections – Grand Rapids MI

Job Description

Applied Innovation is seeking a highly motivated and results-driven Accounts Receivable Administrator to join our team. The ideal candidate will possess a deep understanding of the collections process, along with a strong background in collections laws and procedures. This individual will demonstrate an assertive yet professional approach to obtaining payments, while maintaining a courteous and customer-focused demeanor. This is a Monday to Friday position from 8 am to 5 pm located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.

Key Responsibilities:

• Collections and Payment Follow-Up:
• Conduct timely follow-up on overdue accounts and outstanding invoices.
• Communicate with customers via phone, email, or letter to resolve payment issues and ensure timely collection.
• Document all collection efforts and escalate unresolved issues to management as needed.
• Payment Processing:
• Record and process incoming payments, including checks, wire transfers, and electronic payments.
• Reconcile payments with outstanding invoices to ensure accurate accounts.
• Account Reconciliation:
• Perform regular account reconciliations to ensure that all payments are correctly applied and accounted for.
• Investigate and resolve discrepancies between customer payments and accounts receivable records.
• Customer Support:
• Respond to customer inquiries regarding billing, payment status, and account balances.
• Assist customers in resolving any payment or billing issues, ensuring positive relationships.
• Reporting:
• Prepare regular reports on aging accounts, outstanding balances, and collections progress for management.
• Assist with month-end and year-end closing processes by providing accurate accounts receivable data.
• Documentation and Compliance:
• Maintain accurate and up-to-date customer account records.
• Ensure compliance with company policies, legal requirements, and industry standards regarding invoicing and collections.

Qualifications:

• Education: High School diploma or equivalent.
• Associate’s degree: in accounting or finance, preferred.
• Experience: 1–3 years of experience in accounts receivable, billing, or a related financial role, preferred.
• Experience: with accounting software (e.g., E-Auto) is preferred.

Skills:

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office, particularly Excel.

Physical Requirements:

Primarily office-based, it involves sitting at a desk, using a computer, and handling documents.

Benefits of Working with TP:

Applied Innovation offers a full benefit program that includes medical, dental, vision, life, short-term disability, 401(k), paid vacation, paid holidays, and an onsite fitness center.