Customer Service Associate
Walgreens10 months ago
Jacksonville, FL, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on an assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services, while resolving customer issues promptly.
- Shares customer service best practices with team members, including key interpersonal behaviors such as greeting, eye contact, courtesy, and proactive help.
- Provides courteous, fast, and efficient service by recommending items, processing transactions, and handling voids, returns, refunds, and exchanges.
- Maintains a clean and well-merchandised store environment by organizing shelves, taking inventory, checking-in and pricing merchandise, and constructing displays.
- Implements company asset protection procedures and ensures compliance with state and local laws regarding regulated products.
- Assists with product placement, stock rotation (first in, first out), and separation of food items as per established policies.
- Operates store systems and equipment, provides customer service in the photo area, and supports web pick-up responsibilities by fulfilling online orders.
- Ensures the store remains clean, neat, and orderly by assisting with both exterior and interior maintenance, and adheres to all company policies.
- Completes special assignments and additional tasks as assigned.
- Attends training sessions and completes PPLs as requested by management.
Required Qualifications
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Willingness to work a flexible schedule, including evenings and weekends.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English (except in Puerto Rico) is an advantage.
- Flexibility to work evenings and weekends is required.
Benefits & Perks
- Compensation: The actual compensation offered will depend on geography, skills and abilities, education, experience, and other relevant factors.
- Benefits: To review benefits, please visit jobs.walgreens.com/benefits (or copy and paste the URL into your browser).
- This role will remain open until filled.
Walgreens is an Equal Opportunity Employer, including disability and veteran candidates. We will consider employment of qualified applicants with arrest and conviction records.
Required Skills
Customer Service
Communication
Retail Operations
Inventory Management
Problem Resolution
Cash Handling
Team Collaboration