Help Desk Support Technician

Position Overview

Westchester Jewish Community Services (WJCS) is seeking a full-time Help Desk Support Technician with strong analytical and problem-solving skills to work at our Headquarters in White Plains, NY.Compensation: $45,000.00/year.

Key Responsibilities

• Serving as the primary help desk contact and successfully respond to and close tickets in a timely fashion.
• Installation, operation, maintenance and support of Information Systems and voice and data communication.
• Troubleshooting and resolving equipment and communications malfunctions; performing routine operations including periodic report generation and system backup.
• Assisting in problem resolution of infrastructure issues with the Network Administrator and/or the IS department.

Required Qualifications

• Must possess a Bachelor’s degree in Information Systems or equivalent Associate degree and have relevant computer training or A+ certification and at least 1 year of computer hardware and software maintenance/support experience.
• Experience working with computer hardware, printers and basic network equipment.
• Must be proficient in Microsoft Windows and Microsoft Office Suite.
• Must have reliable transportation and be able to travel at all sites in Westchester County.
• Ability to work in a team environment and provide excellent user support to all staff.
• Ability to communicate effectively in English, both orally and in writing, is required.

Benefits & Perks

In addition to meaningful work and a supportive team environment, WJCS offers acompetitive benefits packageincluding:

• Generous paid time off.
• Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA).
• 403(b) Plan and an Agency-Paid Pension Plan.
• Ongoing Professional Development and Training.
• Employee Assistance Program.
• Tuition, day-care, and personal emergency reimbursements.
• Disability and life insurance.
• Staff appreciation events and employee mental health and wellness initiatives.