Customer Service Representative

Key Responsibilities:

• Answer inbound calls promptly and professionally.
• Provide accurate information on products, services, locations, and roadside assistance availability.
• Record customer requests and details accurately in the company’s system.
• Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
• Maintain a courteous and professional demeanor in all customer interactions.
• Handle multiple inquiries simultaneously while maintaining attention to detail.
• Uphold company standards, policies, and procedures.

Skills / Education / Requirements:

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• High school diploma or GED required.
• Typing speed of at least 40 words per minute.
• Excellent verbal communication and customer service skills.
• Ability to multi-task and work in a high-paced environment.
• Basic computer skills; experience with call center or dispatch systems preferred.

Benefits (Full-Time Employees):

• Great Pay
• 401(k) with Company Match
• Health Insurance
• Dental, Vision, and Life Insurance
• Paid Time Off
• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 North America Commercial Tire Dealer since 2012
• #1 Truck Retreader in North America since 2007
• #1 Commercial Tire Dealer in the U.S. since 2008
• Work with an industry leader known for service excellence and employee care

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.