Entertainment and VIP Travel Consultant

Position Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and make a significant impact in the industry. As a Remote Travel Counselor, you will join our highly skilled remote team providing outstanding service to corporate business customers, including multinational entertainment conglomerates. Enjoy a warm, inclusive, and collaborative culture with opportunities for internal promotions and career advancement in a 24/7 operation.

Key Responsibilities

• Advise and arrange travel for corporate business customers (individuals and groups).
• Conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel (air, road, rail, and accommodations).
• Utilize Sabre Global Distribution Systems (GDSs).
• Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and address special customer requests.
• Collaborate with your team to coach, mentor, and provide constructive feedback to enhance service levels.

Required Qualifications

• Passion for excellence in client service and proactive anticipation of traveler needs.
• Native expertise in Sabre GDS.
• Three to five years of Corporate Entertainment and Production Travel experience.
• Professional written and verbal communication skills.
• Strong attention to detail and integrity in handling traveler information.
• Solid understanding of the travel industry, with experience in business and entertainment travel.
• Ability to resolve customer issues independently and/or with suppliers.
• Teamwork and openness to feedback.
• Flexibility to work in a 24/7 operation, including afternoon shifts (12pm-12am) as required.

Benefits & Perks

• Join a diverse, supportive, and fun team of Traveler Care professionals from around the globe.
• Grow your career with a purpose-led organization passionate about progress through travel.
• Enjoy the flexibility to work from home in a truly global workplace.
• Comprehensive benefits program including health & life insurance, a retirement savings program with employer match, access to a global colleague assistance program, and a wellness platform (eMindful).
• Be part of an environment that champions Diversity, Equity, and Inclusion.
• Compensation: The US national base salary range is $46,200.00 - $85,800.00 with eligibility for a discretionary annual bonus based on individual and/or company performance.