Client Services Care Specialist

Position Overview

As a Client Services Care Specialist based in CityScape, you will display a high level of client service by delivering a professional, prompt, and accurate banking experience. You will perform transactions and service requests in accordance with policies, assess and respond to inquiries from clients and business partners, and work within a fast-paced team environment that requires multitasking and precision. In this role you will set client expectations, recommend appropriate products and services, and escalate issues when necessary, all while exhibiting excellent problem solving, communication, and technical skills.

Key Responsibilities

• Accurately and efficiently process transactions and respond to client inquiries with effective, client-centric communication.
• Accept ownership of client issues across multiple channels (in-person, telephone, email, or written correspondence) and escalate time-critical situations appropriately.
• Meet or exceed service level standards including customer service, turnaround time, cross selling goals, risk management, regulatory compliance, audit soundness, and productivity.
• Provide support ranging from general navigation of systems to in-depth technical interfaces.

Required Qualifications

• 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or a similar field.
• High school diploma required.
• Entry-level knowledge of general banking, loans, treasury management, and other commercial banking products and services.
• Entry-level understanding of applicable regulatory and legal compliance obligations, rules, and industry standards.
• Advanced speaking and writing communication skills.

Preferred Qualifications

• Experience working in a call center or cash-handling environment.

Benefits & Perks

• Competitive Salaries
• Ownership Stake in the company
• Medical and Dental Insurance
• Time Off
• 401k Matching Program
• Tuition Assistance Program
• Employee Volunteer Program
• Wellness Program