Marketing and Customer Service

Position Overview

Fire Away has been in operation since 2004 and proudly serves Durham, Northumberland, Port Perry, Uxbridge and surrounding areas. With a large array of fireplaces and outdoor products, our team brings quality and a unique style to every customer served. We offer full furnace, air-conditioning, and fireplace installations along with gas piping, WETT certifications and chimney sweeps. In addition, we carry a large selection of BBQ’s and accessories from brands like Napoleon, Jotul, Valcort, Valor, Dekko, Harman and Big Green Egg.

We’re looking for a creative, organized, and people-savvy Marketing & Customer Engagement Specialist to help grow our brand and deliver an excellent customer experience. You’ll promote our fireplace products and services across digital and in-store channels while also serving as a friendly, knowledgeable point of contact for customers. This candidate will float across our store locations in Port Perry, Uxbridge, Bowmanville & Cobourg.

Key Responsibilities

Marketing & Brand Promotion:

• Develop and execute marketing campaigns to promote fireplace products, services, and seasonal promotions
• Manage and create content for social media, email marketing, website updates, and print materials
• Coordinate promotions, product launches, and showroom events
• Maintain brand voice and messaging across all platforms
• Track and report on marketing performance and customer engagement metrics
• Thrive while working independently

Customer Service & Engagement:

• Serve as a point of contact for customer inquiries via phone, email, social media, and in-store interactions
• Educate customers on fireplace options, features, and basic product information (training provided)
• Support the sales team by nurturing leads and following up with prospects
• Handle customer feedback, reviews, and testimonials in a professional and empathetic manner
• Ensure a smooth, positive customer experience from first contact to post-purchase follow-up

Collaboration & Operations:

• Work closely with sales, installation, and service teams to align messaging and customer expectations
• Assist with CRM updates, customer records, and marketing databases
• Identify customer trends and insights to enhance marketing and service efforts
• Cover showrooms as needed in Port Perry, Uxbridge, Bowmanville & Cobourg
• Availability on Saturdays may be required

Required Qualifications

• 2+ years of experience in marketing, customer service, or a related role, OR a highly driven post-graduate student (must show portfolio work upon interview)
• Strong written and verbal communication skills
• Comfortable interacting with customers and building rapport
• Experience with social media platforms, email marketing tools, and basic analytics
• Organized, detail-oriented, and able to manage multiple projects
• Creative mindset with a customer-first attitude

Preferred Qualifications

• Video experience would be an added asset but is not required
• Fireplace, home improvement, or construction industry experience is a plus

Benefits & Perks

• Salary: $25.00-$28.00 per hour
• Schedule: Full-time, Part-time
• Location: On the road
• Benefits: Flexible schedule
• Experience Required: Marketing: 1 year (preferred)