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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Description</h2>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Junior Technical Support Representative</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">NYC, NY</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">3 month contract to hire</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">3 days on site</p>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Focus:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Supports external users or clients—often working in a help desk or customer service environment.</p>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Respond to user or customer inquiries via email, chat, or phone.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide guidance on software usage, features, and best practices.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Log and escalate technical issues to engineering teams if beyond scope.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Document common problems and solutions in a knowledge base.</li>
 <li style="margin: 10px 0; line-height: 1.6;">May assist in onboarding or training customers.</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Skills Expected:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Strong communication and problem-solving skills.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Basic technical understanding (e.g., browser behavior, app config).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to translate technical concepts for non-technical users.</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Typical Environment:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Customer-facing role in SaaS, tech support, or managed services.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
 </ul>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Salary:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;"><strong>Salary:</strong> USD 36000 - 60000 per year</p>
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Junior Technical Support Representative

Job Description

Job Description

Junior Technical Support Representative

Focus:

Key Responsibilities:

Skills Expected:

Typical Environment:

Salary:

Required Skills