District Service Manager, CRM - Milwaukee, WI

Position Overview

Medtronic is seeking a dedicated professional to lead the Cardiac Rhythm Management (CRM) service team. In this remote position, you will reside within the designated territory and drive to multiple accounts while ensuring outstanding service, technical expertise, and support in hospitals, clinics, and other care settings. With a focus on innovation and growth, you will drive the execution of CRM service strategy, collaborate with sales teams, and optimize service delivery while upholding Medtronic’s commitment to healthcare access, equity, and life-long career development.

Key Responsibilities

• Manage the CRM Service Team to deliver unsurpassed service, technical expertise, and support the achievement of implant and revenue goals.
• Provide ongoing feedback and coaching to direct reports through performance reviews, goal setting, and employee development.
• Recruit and hire CRM Clinical Specialists while maintaining a diverse talent bench for future needs.
• Lead the implementation of CRM service strategy, programs, and new technology solutions that enhance service delivery.
• Drive service optimization and efficiency by developing new service models.
• Collaborate with the sales team and key stakeholders to execute strategies for achieving service-related business objectives.
• Coordinate with regional and district leadership to align resources based on business priorities and service demands.
• Ensure the efficient use of inventory, expenses, and assets while applying customer-focused quality concepts.

Required Qualifications

• Education: Bachelor's Degree
• Minimum 5+ years of successful healthcare experience (in settings such as hospitals, clinics, or medical device companies).
• A valid driver's license is essential.

Preferred Qualifications

• Experience with Medtronic or in a role that interacts with a field organization.
• Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-ups.
• Background in sales, marketing, training, healthcare, technical services, or related areas in the medical device industry.
• Training and experience with Lean Sigma principles.
• Demonstrated business acumen and leadership skills with a focus on coaching and employee development.
• Ability to think critically and strategically to execute business strategies.
• Working knowledge of Microsoft Office applications.

Benefits & Perks

• Salary: $125,000 - $137,000 per year base salary (applicable for U.S. locations excluding Puerto Rico and specific California locations).
• Compensation: Eligible for a Sales Incentive Plan (SIP) that rewards achievement of goals.
• Benefits: Comprehensive benefits package including Health, Dental, and Vision Insurance, 401(k) with employer match, paid time off, employee stock purchase plan, and additional programs designed to support your career and life at every stage.