Call-Center CSR- (USABlueBook)

Position Overview

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. Founded by utility operators, our goal is to remain the industry's top technical and customer service leader. Job Summary: Provide customer service by responding to inquiries regarding product selection, services, and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Key Responsibilities

• Responds to customer order and quotation requests received via telephone, email, written, and faxed correspondence within department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers, providing representation of products and increasing sales as appropriate.
• Uses computerized systems for tracking, information gathering, and troubleshooting.
• Resolves customer issues including the issuance of credit concessions.
• Refers complex, non-standard problems to the supervisor.

Required Qualifications

• Location: 3400 Cumberland Blvd SE. Atlanta, GA 30339
• Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF)
• Salary: $17.50-18hr DOE
• Requirements: Proficiency with Microsoft Outlook/Word/Excel; Must be able to pass a background/drug test
• Education: HS Diploma or GED (strongly preferred)
• Experience Required: 0-2 years in area of responsibility

Preferred Qualifications

• Qualifications: High-Volume Call-Center Experience preferred

Benefits & Perks

• Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time