Field Engineer Apprentice (Chicago Metro)

Position Overview

At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world – because we never lose sight of what healthcare really needs – the human touch. In this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment.

Key Responsibilities

• Work within a hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete preventative maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance with Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of medical equipment.
• Mentor and assist more experienced technicians on progressive repairs and resolution while working as a member of the local team for efficient service delivery.
• Complete all planned Quality and Compliance training within defined deadlines and report any customer quality or compliance concerns immediately.
• Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and all applicable laws and regulations.

Required Qualifications

• AS, BS, or MS degree, military education, certificate program, or current student with less than 12 months from completion (with a cumulative GPA of 2.0 or higher on a 4.0 scale) OR a High School Diploma/GED with 6 months experience servicing electronic, IT, or mechanical equipment.
• Previous experience and/or coursework demonstrating the ability to interpret schematic diagrams and perform troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment in accordance with current standards, codes, and procedures.
• Must have reliable transportation and a valid driver’s license.
• Legal authorization to work in the U.S. (No sponsorship for employment visas now or in the future).

Preferred Qualifications

• Experience interpreting schematic diagrams and performing effective repairs and planned maintenance on basic biomedical or electronic equipment.
• Strong analytical and communication skills with the ability to explain technical issues in an easy-to-understand manner.
• Ability to develop and maintain good customer relations.
• Experience working with both internal teams and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment leading to familiarity with electronic digital circuitry and electro-mechanical devices.
• Change agent, process-oriented mindset; local candidates strongly preferred.
• Ability to meet special physical requirements including lifting up to 35 lbs, frequent bending, stooping, twisting, climbing, crouching, kneeling, and maintaining various postures for extended periods.

Benefits & Perks

• Compensation: For U.S. based positions, the pay range is approximately $48,000 – $79,200 annually, with specifics based on skills, qualifications, experience, and location. This role may also be eligible for performance-based incentive compensation including cash bonuses and/or long-term incentives.
• Benefits: Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and a culture that values care, collaboration, and support. GE HealthCare is an Equal Opportunity Employer and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, or other characteristics protected by law.