Technology Support Specialist II, Premier Trust

Position Overview

Technology Support Specialist II at Osaic Careers offers an exciting opportunity in Financial Services. Located at 2270 Corporate Circle Suite 200, Henderson, NV 89074, this full‐time role (5 days weekly in office) is designed to provide support to department management, trust officers, and administrators while assisting the Technology Officer in developing and maintaining systems for efficient daily operations at Premier Trust. Salary: $60,000 - $70,000 per year + annual bonus. Actual compensation is determined individually based on location, skills, experience, and education.

Our competitive compensation is just one component of a comprehensive package.

Key Responsibilities

• Maintain a thorough working knowledge of all applications on the network.
• Implement network security measures to protect against unauthorized access and cyber threats.
• Manage firewalls, intrusion detection/prevention systems, and access control policies.
• Maintain on-premise Windows Server administration.
• Conduct network vulnerability assessments and remediation.
• Plan for future network growth and scalability needs.
• Design, implement, maintain, and troubleshoot the organization's networks to ensure optimal performance, security, and connectivity by managing hardware like routers, switches, and firewalls.
• Develop and maintain the organization’s Information Security Policies and Procedures.
• Develop and maintain the organization’s Microsoft 365 tenant, including Exchange, Intune, Entra, conditional access policies, and baseline configurations.
• Ensure technology standards and best practices are met.
• Assist the Technology Officer with testing and maintaining disaster and emergency recovery plans.
• Act as a backup for the Technology Officer’s daily duties including basic desktop support and system maintenance.
• Collaborate with other departments to leverage new technologies and streamline company policies and procedures.
• Evaluate new technology and make recommendations on technological solutions.
• Respond to routine inquiries, provide effective customer service, and assist in resolving issues within given authority.
• Refer problems to appropriate individuals and ensure timely follow-up.
• Work independently and collaboratively within a team environment.
• Maintain strict confidentiality of all records and data.
• Comply with Bank Secrecy Act (BSA), OFAC Anti-Money Laundering (AML), and USA PATRIOT Act policies and procedures when reviewing trusts.
• Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer.
• Adhere to all company policies, procedures, state laws, and regulations.
• Participate in required annual BSA/AML/OFAC and Compliance training.
• Exhibit openness to others’ views, welcome feedback, and contribute to a positive team spirit.
• Consistently report to work on time, adhere to scheduled breaks, and attend all meetings and training sessions as required.
• Understand the business implications of decisions and align work with strategic goals.
• Treat colleagues with respect, inspire trust, and act with integrity and ethics.
• Promote and adhere to EEO policies, respect cultural differences, and foster a diverse and harassment-free work environment.
• Follow policies and procedures, complete tasks accurately and on time, and support the company’s goals and values.
• Perform all duties safely and report any potentially unsafe conditions.
• Undertake any other duties as assigned.

Required Qualifications

• High School Diploma or equivalent (GED) required.
• Salesforce knowledge is a plus.
• Proficient in utilizing various software packages including Microsoft Office, Outlook, PowerPoint, and Excel.
• Effective communication and leadership skills.
• Ability to analyze complex problems and identify appropriate solutions.
• Ability to make rule-based and analytical decisions.
• Strong organizational skills with the ability to prioritize and handle multiple tasks.
• Experience in conducting training needs analysis.
• High attention to detail.
• Ability to maintain complete confidentiality of information.
• A proven team player capable of working independently and within a group.
• Regular and predictable attendance is essential.

Benefits & Perks

• Compensation that includes an annual bonus in addition to a competitive base salary.
• Health insurance including vision and dental coverage.
• 401k retirement plan.
• Paid time away and volunteer days.
• Additional benefits detailed on our careers page.