FIELD SERVICE & INSTALL TECH

Position Overview

Boon Edam is a global market leader in entry solutions with offices around the world, yet we remain a family company at heart. With over 1400 employees—many of whom have grown with us over the years—you’ll benefit from internal training and career development programs. In this role, you will provide technical support for the installation, service, and maintenance of Boon Edam products, ensuring our clients receive professional, safe, and efficient service.

Key Responsibilities

• Provide Boon Edam product service and support via telephone communication and site visits within the branch area.
• Collaborate with general contractors, subcontractors, and end-users to install Boon Edam products in a professional, safe, and efficient manner.
• Work remotely with the Technical Service Manager, Installation Manager, and Customer Support team at the Boon Edam facility in Lillington, NC.
• Provide training to less experienced installation and service technicians.
• Record and track installation and support materials for project record keeping.
• Independently receive assignments and execute tasks as directed by the factory.

Required Qualifications

• Two-year degree in Electrical/Electronic Theory, Plant Maintenance or equivalent; or two years of similar field experience.
• Must hold a current U.S. driver license and be capable of obtaining a U.S. passport for international travel.
• Willingness and ability to travel up to 90% of the time.
• Proficiency in electrical skills including low voltage electronics and high voltage electrical theory.
• Ability to read and interpret electrical schematics and mechanical/construction drawings.
• Skilled in electrical circuit troubleshooting and mechanical installation tasks (layout, assembly, tie-in, etc.).
• Experience with hand tools such as cordless drills, hammers, and levels.
• Strong telephone, verbal, and written communication skills.
• Detail-oriented with proficiency in Microsoft Office and PC knowledge.
• Customer-focused attitude with the ability to routinely lift 50 lbs.
• Must pass frequent OSHA, background, and drug screens.
• Fluency in Spanish and English is a plus, though not required.

Benefits & Perks

• Competitive compensationwith bonus potential
• Medical, Dental & Vision plans
• 100% company paid medical premiums for you and your family
• Life Insurance
• 401k with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term disability
• Employee assistance programs
• & More