Satellite Operations Center Technician

Position Overview

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end-to-end satellite and technology solutions. Our Satellite Operations Technician role, onsite from MacDill AFB, is critical to providing Tier 1 and Tier 2 satellite and network operations support. The Technician will work with our team to monitor, control, and configure a global satellite communications network, including forward deployed satellite earth terminals and embedded network communications equipment, with responsibilities spanning shift work, weekends, and holidays.

Key Responsibilities

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance in real time and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance, and activity; open and track trouble tickets via Remedy; analyze and resolve end-user hardware and software issues
• Monitor and test satellite network performance, provide performance statistics and reports, assist in network design and capacity planning, and manage service restoration activities
• Provide testing and implementation support of new software releases for deployed network equipment

Required Qualifications

• High School Diploma or GED; Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• At least one year of education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently and as part of a team
• Strong analytic and problem-solving skills

Preferred Qualifications

• Experience with IP Routing
• Proficiency in Linux/Unix systems
• Familiarity with the Microsoft Office suite and trouble ticket tracking systems
• Relevant technical certifications (e.g., CCNA, CCDA, CCNP, or CCDP)

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #LI-Onsite #LI-DR1