Administrative Assistant/ Front Desk

Position Overview

We are seeking a full time Administrative Assistant and Front Desk team member to support daily operations in a busy optometry clinic. This role combines front desk responsibilities, patient interaction, optical support, and insurance billing. The ideal candidate is organized, dependable, and comfortable multitasking in a fast paced healthcare environment.

Compensation: $17.00 - $18.00 per hour
Schedule: Full time, Monday to Friday, Day shift
Location: In person
Expected hours: 40.0 per week

Key Responsibilities

• Answer incoming phone calls professionally
• Check in patients and manage front desk flow
• Respond to patient messages and emails
• Assist patients with quick frame selection
• Check in lab jobs and track eyewear orders
• Update frame and lens status
• Perform quality control checks on completed eyewear
• Prepare quality control reports
• Submit and follow up on insurance claims
• Assist with general administrative tasks

Required Qualifications

• High school diploma or equivalent
• Previous experience in optometry, optical, or medical office preferred but not required
• Strong customer service and communication skills
• Comfortable using computers, email, and office systems
• Detail oriented and organized
• Ability to multitask in a fast paced environment