Store Support

Position Overview

Associates in Store Support positions are responsible for a variety of non-sales functions. This includes ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required, whether directing customers to store departments or merchandise, answering questions on product order status, handling cash management, or ensuring program compliance. Individuals in these positions must work cooperatively with other Associates, vendors, and carriers, often with little supervision, demonstrating strong time management skills and a high level of integrity. Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Key Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative support.
• Engage in direct interaction with customers and vendors when required.
• Direct customers to appropriate store departments and merchandise.
• Answer customer inquiries regarding product order status, handle cash management, and ensure program compliance.
• Collaborate with Associates, vendors, and carriers while working productively with minimal supervision.
• Demonstrate high integrity, strong time management skills, and a detail-oriented approach.
• Support store-specific business objectives by addressing operational concerns.