Remote Technical Support Specialist

Mashgin, Inc.9 months ago
United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

A company is looking for a Remote Technical Support professional.

Key Responsibilities

  • Diagnosing and troubleshooting technical issues remotely
  • Managing customer issues from initiation to resolution in a fast-paced environment
  • Maintaining expert knowledge of deployment systems and software to assist customers

Required Qualifications

  • Bachelor's Degree or equivalent experience
  • Self-starter comfortable working independently
  • Prior IT Helpdesk experience
  • Strong technical ability, including installing drivers and diagnosing system issues
  • Ability to lift 50 pounds or more

Required Skills

System Diagnosis
Customer Service
Independent Work
Technical Support
Driver Installation
Troubleshooting
IT Helpdesk