Scheduling Specialist

Position Overview

Float Health is the full-stack platform for Specialty Pharma home infusion. We aim to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits, shifting care from overcrowded hospitals to the comfort of patients’ homes. Having closed our Series A in 2023, we’ve demonstrated multi-state expansion, validated strong unit economics, and built a robust network of patients, nurses, and pharmacies.

Location: This is a fully remote position based in the US.
Schedule: Full time, 40 hours per week (including weekends, generally 11am to 7pm PST).
Compensation: Base salary ranges from $48,000 to $50,000 per year plus an options grant (commensurate with experience and location).

In this role as a Scheduling Specialist, you will be key to driving operational success and delivering an exceptional customer experience by coordinating nursing care through robust communication and meticulous scheduling. You will interact with specialty pharmacies, nurses, and patients to ensure that each patient visit is scheduled accurately and efficiently.

Key Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
• Schedule and confirm 10-30 patient visits per shift with accuracy and empathy
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
• Ensure all necessary documentation is collected and uploaded for scheduled visits
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Required Qualifications

• Excellent critical thinking and problem-solving abilities
• Highly organized with the ability to manage competing priorities and strong time management skills
• Exceptional customer service and communication skills – able to explain complex or sensitive information clearly and empathetically
• Comfortable working both independently and as part of a team in a dynamic, evolving environment
• Tech-savvy and confident navigating multiple platforms simultaneously, with a strong interest in learning new tools
• A mindset geared toward continuous improvement and operational efficiency
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Benefits & Perks

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Phone & internet monthly stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance
• Zero commute. Work wherever you are (on or around US hours)