Director of Event Operations

Position Overview

In this leadership role at The St. Regis Bal Harbour Resort, you will manage all event service, banquet, and event technology operations and staff on a daily basis. You will be responsible for ensuring exceptional service throughout the event phase while maximizing revenue opportunities and controlling costs to optimize departmental financial performance.

Location: The St. Regis Bal Harbour Resort, 9703 Collins Ave, Bal Harbour, Florida, United States, 33154 VIEW ON MAP
Schedule: Full Time
Salary: $82,000 - $109,000 annually

Additional Information:

Key Responsibilities

• Collaborate with the management team to develop and implement the business plan and long-term strategies for event operations.
• Establish and monitor measurable goals for the department and champion all associated standards, policies, and procedures.
• Oversee execution of event logistics and administrative processes during all event phases.
• Ensure that function spaces, heart of the house areas, furniture, and equipment are properly maintained in accordance with corporate guidelines.
• Communicate and execute emergency procedures while ensuring staff are trained in safety protocols.
• Participate in MVP audits and certification processes to ensure technicians and staff maintain required standards.
• Monitor departmental budgets, adjust expenditures according to revenues, and maintain awareness of current industry trends.
• Consult with customers to understand objectives and ensure exceptional guest hospitality and customer service.
• Lead event management meetings and coordinate with Event Operations and culinary teams to ensure compliance and effective service delivery.
• Foster strong relationships with property stakeholders, vendors, and clients while ensuring effective internal communication.
• Review staffing levels, participate in pre-event meetings, and ensure proper execution of human resources activities in line with established procedures.

Required Qualifications

• Education: High school diploma or GED; Experience Required: 4 years experience in event management, food and beverage, sales and marketing, or a related professional area.
• Education: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; Experience Required: 2 years experience in event management, food and beverage, sales and marketing, or a related professional area.

Benefits & Perks

• Benefits: Relocation Assistance Available