Technical Support Engineer

Position Overview

Borghi USA is hiring a full-time Engineering Technician. Starting pay $17.50/hour. This role is responsible for interpreting blueprints and setting up machines for the manufacturing process. The candidate will assist with CAD drawings, ISIR/PPAP submissions, and coordinate with customers and internal teams. The position is full-time with an 8-hour day shift from Monday to Friday, and work is performed in person.

Key Responsibilities

• Demonstrate basic knowledge and experience in AUTOCAD or comparable software such as SolidWorks, AutoDesk, or Pollyworks.
• Interpret drawings, specifications, and instructions provided by customers.
• Assist with submission and documentation of ISIR/PPAP processes.
• Communicate with customers regarding parts, drawings, and engineering change requests or deviations.
• Maintain customer-supplied documentation and technical department records.
• Keep files updated for records, drawings, and specifications within the Engineering Department.
• Support the production of ISIR sample production.
• Assist the Quality Manager with customer returns and testing of parts when needed.
• Ensure that proper tooling, jigs, and equipment are used in fabrication by checking customer drawings.
• Resolve potential issues during the prototype stage before production starts.
• Communicate with client engineering staff regarding design issues.
• Maintain and update CAD files and systems.
• Coordinate with manufacturing on the building of ISIRs.
• Assist in the development of process control techniques for production.
• Design and modify jigs, fixtures, and tooling to improve quality and increase production efficiency.
• Train and assist others with reading and interpreting blueprints, gauges, and DWG specifications.
• Convert DWG dimensions to XYZ coordinates and load data in MT4.
• Utilize MT4 to check parts against customer prints.
• Produce 1:1 layouts of parts when necessary to verify accuracy.
• Foster a positive work environment through effective communication with customers, co-workers, and management.
• Contribute to achieving the company’s quality objectives.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office.
• Strong communication skills.
• Basic knowledge of AUTOCAD, SolidWorks, AutoDesk, or Pollyworks.
• Ability to interpret blueprints and technical drawings.
• Familiarity with ISIR/PPAP documentation processes.
• Strong problem-solving ability with attention to detail.
• Effective time management and teamwork skills.

Benefits & Perks

• Medical, Dental & Vision Insurance offered within 30 days.
• Paid Vacation during the first year, plus personal days and 10 Paid Holidays.
• Life insurance.
• Paid time off.