Customer Service Lead - Part-Time

Position Overview

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example while ensuring a customer-first focus remains a top priority.

Key Responsibilities

• Responsibilities: Model company core values, Our Burlington philosophy, and appropriate back of house standards for the receiving team.
• Drive improvements in friendliness, speed of checkout, and customer feedback by maintaining a customer-first focus and delivering a consistently great experience.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Required Qualifications

• Requirements: Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
• Must have the physical ability to lift and move boxes weighing 40 lbs. or more, and be able to stand and walk for extended periods.

Benefits & Perks

• You will enjoy a competitive wage, flexible hours, and an associate discount.
• Part-time associates may be eligible for Burlington’s benefits package which includes medical coverage, a 401(k) plan, up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• A variety of training and development opportunities are provided as part of our rapidly growing brand.
• Salary: $15.00 per hour - $15.00 per hour
• Location: 01185 - Jacksonville