REPRESENTATIVE - CASINO MARKETING

Position Overview

The primary responsibility of the Casino Marketing Representative is to aggressively market casino players through outbound telemarketing in an effort to communicate current offers/promotions and develop players. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Key Responsibilities

• Meet or exceed assigned outbound marketing and revenue goals.
• Heavily utilize GEMFIRE for prospecting and database development, meeting minimum daily call targets.
• Effectively book reservations and follow up to confirm arrangements, ensuring appropriate room types and welcome amenities; arrange shows, meal, and transportation comps upon request.
• Develop relationships between the property and premium guests, introducing them to casino hosts to further engagement.
• Follow up with players to thank them for their visit, check satisfaction, and offer to book future visits.
• Aggressively telemarket to cold and warm leads on an ongoing basis, building relationships on behalf of Venetian and Palazzo.
• Maintain consistent and regular attendance; perform other related duties as assigned.
• Uphold Company Standards of Conduct by carrying oneself in a professional manner at all times.

Required Qualifications

• Must be 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Must be able to obtain and maintain any required certification or license.
• Minimum 2 years of experience in aggressive outbound sales and/or telemarketing.
• At least 1 year of experience in casino marketing (developing casino gaming guests is preferred).
• Excellent command of the English language, both spoken and written.
• Bi-lingual abilities in Spanish, Mandarin, Cantonese, or other Asian dialects are preferred.
• Strong customer service and typing skills.
• Working knowledge of Microsoft Outlook and ability to send text messages.
• Familiarity with ACSC and LMS computer systems is preferred.
• Ability to aggressively market, overcome objections, close on reservations, and accurately track sales calls.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Must be able to lift or carry 20 pounds unassisted.
• Must have the physical ability to access all areas of the property and drive in designated areas.
• Maintain composure under pressure while meeting deadlines with internal and external contacts.
• Ability to interact effectively with guests, management, team members, and external contacts.
• Must be capable of walking, standing, stretching, bending, and kneeling for prolonged periods.
• Ability to work in a fast-paced, busy environment both indoors and in varied environmental conditions.