Customer Service Representative - Luxury Retail Remote USA

Position Overview

As a Customer Service Representative - Luxury Retail working remotely with TTEC, you will bring humanity to business by supporting customers of an iconic global luxury retail brand. Your role involves delivering exquisite, personalized service and using your passion for high fashion to ensure white glove treatment for exclusive clients.

Key Responsibilities

• Answer incoming communications from customers
• Conduct research to resolve customers' inquiries and issues
• Provide recommendations on products or services to help close sales

Required Qualifications

• An appreciation for high fashion brands and haute couture
• At least 1 year of customer service experience
• A minimum of 1 year of post-secondary education or 2 years equivalent work experience
• Proven ability to recognize and solve mid-to-high level customer service issues
• Basic computer proficiency and access to high-speed internet (>15 mbps)
• A compatible headset (USB wired preferred) and a smartphone/tablet (iOS or Android) for daily log-in

Benefits & Perks

• **Compensation:** Base wage starting at $16 per hour plus performance bonus opportunities
• **Benefits:** Healthy benefits package that can include PTO, tuition reimbursement, and health and wellness incentives
• Supportive career and professional development with access to 1000s of free courses
• An inclusive culture in a global community of lifelong learners