Customer Service Representative/ Front Desk Administrative Assistant

Build Your Future, Strengthen Communities – Grow with CIMS.

One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Customer Service Representative to join our team in Brentwood, CA! Common Interest Management Services is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team! Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package that includes vacation, sick, holidays, 401k, medical, dental and vision. Additionally, our Social Committee organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Pay range from $20- $22/hour per year (direct experience highly considered).

How You’ll Make An Impact

You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff.

• Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
• Handling telephone calls and emails and resolving them in a professional and courteous manner
• Issuing, tracking and following-up on work orders for community maintenance and repair
• Handling violations of community CC&Rs by issuing and tracking violations
• Tracking and managing architectural applications submitted by homeowners
• Managing building key/gate remote distributions
• Greeting clients and facilitating their requests
• Preparing and distributing document packets for meetings
• Maintaining spreadsheets, excel report tracking and Data Entry
• Preparing letters, newsletters and other correspondence
• Filing of mail, paper and electronic documents

What You Bring

• 2+ years of customer service experience in a call center environment with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
• High school or equivalent.
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle challenging clients
• A clean driving record.
• Time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• How would you rate your proficiency in Microsoft Office (Word, Excel, Outlook, etc.)?
• What are your pay requirements?
• Are you able to come into the office Monday – Friday 8am-4:30pm?

Education:

High school or equivalent: (Required)

Experience:

Customer service: 2 years (Required)

License/Certification:

Driver's License: (Required)

Work Location: In person