Medical Assistant / Care Coordinator

Position Overview

Ortho1 Medical Group is seeking an experienced, organized, and highly motivated Medical Assistant / Care Coordinator to join our orthopedic practice.

This is a hybrid position combining traditional Medical Assistant responsibilities with patient care coordination and administrative support. The ideal candidate is comfortable working directly with physicians and patients in a fast-paced clinical environment while also managing the administrative responsibilities necessary to ensure continuity of care.

The Medical Assistant / Care Coordinator will work closely with an assigned physician and clinical team to support patients throughout the entire care process—from their initial office visit through diagnostic testing, treatment, surgery, and follow-up care.

Key ResponsibilitiesMedical Assistant / Clinical Duties

• Prepare exam rooms and ensure the clinic is fully prepared before the start of each session.
• Room patients efficiently and obtain accurate medical histories, medications, allergies, vital signs, and other required information.
• Assist physicians during examinations, procedures, injections, and other clinical services.
• Prepare patients and necessary supplies for in-office procedures.
• Ensure X-rays, imaging, laboratory results, and other relevant records are available for physician review.
• Enter and maintain accurate patient information within the electronic medical record.
• Assist with prescription requests and other clinical tasks as directed by the physician.
• Maintain appropriate inventory of clinical supplies and notify leadership when supplies need to be reordered.
• Clean, stock, and maintain exam rooms according to established clinical standards.
• Follow all HIPAA, OSHA, infection-control, and practice compliance requirements.

Care Coordination Duties

• Serve as a primary point of contact for patients throughout their course of treatment.
• Manage incoming and outgoing patient calls, messages, and clinical requests in a timely manner.
• Coordinate follow-up appointments, diagnostic testing, imaging, referrals, and other physician-ordered services.
• Obtain and track insurance authorizations for imaging, procedures, DME, therapy, and other services when required.
• Coordinate surgical scheduling and ensure required documentation, authorizations, clearances, testing, and patient instructions are completed prior to surgery.
• Maintain complete and accurate surgery packets and patient documentation.
• Communicate with hospitals, surgery centers, imaging facilities, therapy providers, pharmacies, insurance companies, and other outside organizations as necessary.
• Track outstanding patient-care items and ensure they are completed and appropriately documented.
• Assist patients with questions regarding their treatment plan, scheduling, and next steps.
• Ensure physician orders and patient requests are addressed promptly and do not fall through the cracks.

Performance Expectations

• Arrive on time and have the physician's clinic fully prepared before the first scheduled patient.
• Maintain timely and accurate documentation in the electronic medical record.
• Respond to patient calls, messages, and assigned tasks within established practice standards.
• Maintain accurate authorization and surgery tracking.
• Demonstrate strong ownership and follow-through on assigned responsibilities.
• Communicate proactively with physicians, patients, coworkers, and leadership.
• Work efficiently while maintaining a high level of patient service and professionalism.
• Successfully balance clinical Medical Assistant responsibilities with Care Coordinator responsibilities.

Qualifications

• Previous Medical Assistant experience required.
• Previous experience with EMR systems is required.
• Experience in orthopedics, sports medicine, podiatry, or another surgical specialty preferred.
• Experience with patient care coordination, referrals, authorizations, or surgical scheduling strongly preferred.
• Knowledge of medical terminology and basic insurance authorization processes.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and demonstrated ability to follow tasks through to completion.
• Ability to work independently while functioning effectively as part of a clinical team.
• Professional, dependable, and patient-focused attitude.

What We're Looking For

We are looking for someone who takes ownership of their physician's clinic and patient workload. The right candidate will be proactive rather than reactive, understand the importance of timely follow-up, and be equally comfortable assisting a physician in an exam room and coordinating a patient's care from behind the scenes.

This position is ideal for an experienced Medical Assistant who wants to expand their responsibilities beyond traditional clinical duties and become an integral part of the patient's entire orthopedic care experience.

Pay:

$23.00 - $27.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location:

In person