Manager, Technical Operations

Position Overview

Our Mission – As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Salary: Austin: $119,000 per year; NYC Metro Area: $138,000 per year; Seattle Metro Area: $137,000 per year; San Francisco Bay Area: $146,000 per year; US Remote: $119,000 per year.

Key Responsibilities

• Guide a core team in building the data pipelines that empower the entire Client Success and Operations departments.
• Drive the team in owning and maintaining scalable data pipelines.
• Ensure data integrity across all CRM and operational platforms; provide clean data sets for unbiased reporting.
• Audit and certify key metrics to ensure business-wide consistency.
• Collaborate cross-functionally to maintain high privacy compliance standards.
• Deliver technical training to increase adoption of analytics tools.
• Monitor emerging technologies to keep data processes state-of-the-art.
• Build and maintain data models and pipelines to enable reporting teams in delivering client insights and internal KPI tracking.
• Ensure data consistency and accessibility across all analytics deliverables.
• Collaborate with IT, Client Success Managers, Operations Managers, and other business partners to align analytics initiatives with organizational needs.
• Maintain high data quality and compliance with privacy standards.
• Foster a culture of continuous improvement, feedback, and accountability within the team.

Required Qualifications

• Proven experience building and leading high-performing analytics or business operations teams in a complex, matrixed environment.
• Deep expertise in data analysis, data visualization, and business intelligence tools (e.g., Tableau, Power BI, SQL, Python, R).
• Solid business acumen and ability to translate data into actionable insights and strategic recommendations.
• Demonstrated success in driving operational improvements and supporting large-scale, cross-functional initiatives.
• Excellent interpersonal, verbal, and written communication skills, with experience presenting to senior leadership; proven project management skills to manage multiple priorities in a fast-paced environment.
• Experience in sales analytics, customer experience insights, or management consulting with at least 3 years of proven people leadership and a track record of scaling high-performing analytics teams.
• Advanced proficiency in SQL, Python, or R, and data visualization tools like Tableau, specifically applied to performance tracking, pipeline review, customer health, or service metrics.

Benefits & Perks

• Benefits: Health, Work/Life Harmony, & Wellbeing – We care about what you care about. Our comprehensive benefits include medical, dental, vision, disability and life insurance; enrollment in our 401k plan and an equity-based incentive program; open paid time off; 11 paid holidays a year; and up to 26 weeks of paid parental leave.