Tech II - 12 Month Contract

Position Overview

The Tech II position at Netsync is a key technician role responsible for the installation and support of network hardware infrastructure across educational and professional environments. In this **12-month staff augmentation contract** supporting a hospital district, you will provide hands-on installation, maintenance, and UPS support—including battery, UPS, ATS, and PDU replacements—at various hospitals and clinics in the Louisiana market. The role requires adherence to Netsync quality and safety standards while serving as the primary point of contact for daily service requests.

Key Responsibilities

• Perform battery, UPS, ATS, and PDU replacements per Client’s standards, including general IDF/MDF cleanup.
• Ensure compliance with Netsync quality standards, safety procedures, and installation best practices.
• Serve as the primary customer point of contact for daily ticket assignments and ensure timely task completion.
• Act as the main point of contact for a 12-month staff augmentation project in a major Louisiana hospital district.
• Demonstrate expertise with UPS systems, power infrastructure, and telecom closets while un-racking, re-racking, and installing UPS devices.
• Accurately inventory equipment and conduct testing to ensure full operational status.
• Utilize strong networking knowledge as a foundation for troubleshooting and support, including console access for Tier III network requests.
• Travel statewide as needed to complete customer-directed service requests.
• Participate in weekly customer meetings, document completed tasks, and provide detailed daily status reports.
• Maintain proper use of tools and safety equipment while adhering to ladder and job site protocols.
• Uphold professionalism, accountability, and a commitment to continuous improvement.

Required Qualifications

• Excellent communication skills with the ability to follow directions and work collaboratively.
• Punctual, with strict adherence to the dress code (wearing pants and a Netsync shirt during installations).
• Must possess a valid, non-expired driver's license and reliable transportation; ability to pass background and drug screenings.
• Ability to work flexible hours (including shifts between 4 PM – 12 AM and 8 AM – 5 PM) and handle long working hours with minimal breaks.
• Physical capability to squat, bend, reach, and work on ladders in hot environments.
• Strong documentation skills with the ability to understand and follow detailed deployment instructions.
• Experience in healthcare or hospital network environments with exposure to large-scale network deployments.
• Relevant technical certifications such as CompTIA Network+, Cisco CCNA, Project+, OSHA 10/30, or equivalent.
• Experience supervising field teams during network deployments, including racking, stacking, and installation tasks.
• Must reside within a 12-hour commute of New Orleans and be available for local travel.

Preferred Qualifications

• Proficiency in cable management techniques, including the ability to tone cables and troubleshoot ports.
• Experience with fiber uplinks, testing, and validating connectivity for newly installed devices.
• Familiarity with installation tools such as cordless drills to enhance efficiency on customer sites.