Program Assistant (Remote - MA & NC applicants only)
Job Description
Position Overview
Sagewell creates and operates award-winning electrification and energy efficiency programs that deliver industry-leading electric vehicle load management programs at record-breaking rates. Sagewell is seeking a Program Assistant to provide daily support for its electrification and electric vehicle load management programs. Top responsibilities include answering phone calls and emails, providing exceptional customer service, reviewing and analyzing program data, and troubleshooting issues as they arise. This role offers skill development opportunities in project management, operations, communications and marketing, software development, user experience, and program administration. This is a remote position for candidates residing in Massachusetts or North Carolina. High-speed internet, a quiet workspace, and a laptop provided by Sagewell are required.Compensation:$20.00 - $25.00 per hour
Key Responsibilities
- Provide exceptional customer support
- Answer incoming calls and emails, and proactively seek resolutions for existing tickets
- Analyze data for energy efficiency programs
- Support management via daily/weekly assignments
- Maintain and expand process documentation
Required Qualifications
- Experience with Google products, specifically Sheets, Docs, Gmail and Calendar
- Strong organizational skills and attention to detail
- Ability to multi-task
- Excellent problem solving skills and interest in improving processes
- Fast and independent learner
Preferred Qualifications
- CRM experience
- HTML/website content maintenance
- Experience with marketing and/or communications
- Interest in energy efficiency and electric vehicles
- Data analytics or AI knowledge
- Advanced Excel or database skills
Benefits & Perks
- Health insurance
- Paid time off