Content Design

Position Overview

Placement Type: Temporary | Salary: DOE | Start Date: Rolling Start
Note: We are anticipating more positions like this to come and are gathering talent for when they open. THIS IS NOT A CURRENT ROLE. Please apply if you would like to be kept in mind moving forward!

Our financial partner has been revolutionizing commerce globally for more than 25 years by creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. They empower consumers and merchants in approximately 200 markets to thrive in the global economy through a global, two-sided network. Their core values of Inclusion, Innovation, Collaboration, and Wellness inspire them to work as one global team with customers at the center of everything they do.

As part of the Experience Design team, the Content Design function is responsible for creating data-informed content for the brands' digital experiences. Content designers collaborate with UX designers, researchers, product managers, engineers, and others to craft engaging, user-centered content for people and businesses around the world.

Compensation: The target hiring compensation range for this role is $54 to $60, based on factors such as education, relevant work experience, certifications, and location.

Key Responsibilities

• Plan and write UX content for web experiences.
• Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
• Drive the definition of a clear and actionable strategic direction for content in this problem/solution space.
• Coordinate and advise content designers on other teams to share context and clarity gleaned from customer research.
• Use data and research to evaluate content impact and push for continuous improvement that shows tangible results.
• Present design solutions and rationale to leadership (director-level+).
• Collaborate with Design on page layout, interactions, and visual tone.

Required Qualifications

• 6+ years of experience as a content designer, UX Writer, or content strategist.
• Excellent writing and critical thinking skills.
• Experience working with content standards, including style, voice, and tone guidelines.
• Ability to manage multiple projects and deadlines, set stakeholder expectations, work independently, and collaborate across teams.
• Exceptional writing skills with the ability to craft clear, engaging, and user-focused content.
• Experience developing and managing website content, with strong knowledge of usability and accessibility standards.
• Proficiency in Figma, including collaboration with design and product teams to align content with visual and interaction design.

Preferred Qualifications

• Demonstrated initiative and proactivity in learning about products and understanding business context.
• Strong sense of ownership and accountability for content quality and web property performance.
• Experience with SEO best practices and optimizing content for search visibility.
• Overall experience of 8+ years and a background in English, journalism, or marketing is considered a plus.

Benefits & Perks

• Benefits: Access to subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training opportunities.