Irrigation Field Technician & Operations Coordinator

Irrigation Field Technician & Operations Coordinator - $20-$24/hr

Position Summary. Correct Irrigation is seeking a dependable, hands-on team member who can support irrigation field work while also helping with customer service, scheduling, documentation, and day-to-day project coordination. This role is ideal for someone who is comfortable working outdoors, learning technical irrigation tasks, communicating with customers, and shifting between physical field work and organized administrative responsibilities.

Irrigation Field & Labor Responsibilities

The field portion of this role is active, physical, and service-oriented. The employee will work alongside or under the direction of an experienced irrigation technician and will be expected to learn progressively while maintaining a safe, clean, and professional jobsite.

• Assist with locating, exposing, repairing, and replacing irrigation lines, fittings, valves, sprinkler heads, risers, nozzles, drip components, and related system parts.
• Dig and backfill trenches and repair areas carefully, including removing soil, grass, mulch, or landscape material and restoring the work area as neatly as practical after repairs.
• Help identify visible leaks, broken heads, damaged piping, low-pressure areas, overspray, runoff, clogged nozzles, valve issues, and other common irrigation problems.
• Support system testing by activating irrigation zones, observing spray patterns and pressure, checking coverage, and reporting findings to the lead technician.
• Assist with basic adjustments such as straightening or raising heads, changing nozzles, adjusting spray direction and radius, and helping improve coverage under supervision.
• Carry, load, unload, organize, and stage tools, pipe, fittings, valves, heads, wire, controllers, shovels, and other irrigation materials needed for each job.
• Maintain an orderly service vehicle and work area by returning tools to their proper location, keeping commonly used parts organized, and identifying materials that need to be restocked.
• Perform physical labor outdoors in heat, sun, mud, wet conditions, uneven terrain, and other normal landscaping environments while following safety practices.
• Use hand tools and basic power tools safely, including shovels, trenching tools, cutters, wrenches, drills, and other equipment appropriate to the employee’s training level.
• Protect customer property by working carefully around landscaping, fences, patios, utilities, pets, and other site conditions, and by minimizing unnecessary disturbance.
• Communicate respectfully with homeowners, property managers, contractors, and team members while on-site; avoid making commitments outside assigned authority and escalate questions when needed.
• Take clear jobsite photos when requested and help document before/after conditions, repair locations, materials used, and work completed.
• Follow instructions from the lead technician or project manager, ask questions when unsure, and develop the ability to anticipate the next tool, material, or task needed on a job.
• Assist with cleanup at the end of each service call, including removal of debris, excess material, packaging, and displaced soil or landscape material.
• As skills grow, take on increasing responsibility for routine troubleshooting, small repairs, material preparation, and independent field tasks within approved limits.

Project Management / Administrative Responsibilities

• Answer or return customer calls and gather complete service-request information using approved intake questions and scripts.
• Review customer and service history, verify names, phone numbers, addresses, prior work, and other relevant information before scheduling or follow-up.
• Document calls, texts, appointments, job notes, customer concerns, and next actions clearly and consistently in ServiceWorks or other approved systems.
• Help schedule and coordinate service appointments, repair follow-ups, technician availability, and customer communications.
• Maintain accurate lead and customer records, identify duplicate or conflicting information, and flag issues that require correction or escalation.
• Use approved customer communication templates and AI tools to help draft texts, notes, summaries, follow-up messages, and internal documentation.
• Assist with project coordination by tracking open items, materials, customer decisions, photos, estimates, and next steps so work does not fall through the cracks.
• Support handoffs between office and field operations by making sure technicians have the correct customer information, service address, scope, notes, and known site conditions.
• Follow up on assigned tasks and communicate status changes promptly rather than allowing unresolved items to remain undocumented.

What We Are Looking For

• Reliable attendance, punctuality, and willingness to work both in the field and on administrative tasks.
• Comfort with physical work, outdoor conditions, lifting/carrying materials, bending, kneeling, digging, and being on your feet for extended periods.
• Good communication and customer-service instincts.
• Basic smartphone and computer literacy; ability to learn ServiceWorks and other digital tools.
• Strong organization, documentation, follow-through, and attention to detail.
• Good judgment: knows when to act, when to ask, and when to escalate.
• Willingness to learn irrigation systems, troubleshooting methods, materials, and field procedures.
• Adaptability and a team-first attitude; comfortable moving between field labor, customer support, and project coordination as business needs change.

Training & Growth

Training will be provided. The goal is to develop a versatile employee who can become increasingly capable in irrigation field operations while also supporting customer coordination and project administration. A strong performer may grow into greater responsibility in field service, crew leadership, scheduling, estimating support, or project coordination.

Compensation

$20-$24 per hour, depending on experience, capability, demonstrated responsibility, and overall fit. Weekly hours to be determined based on business needs and availability.

Pay: $20.00 - $24.00 per hour

Work Location: In person