Junior Enterprise Applications Engineer

Position Overview

The Information Technology Department of Arnold & Porter is seeking a Junior Enterprise Applications Engineer to join the “Gideon” office team on a 100% virtual/remote basis (firm-approved U.S. state). This role is responsible for designing, implementing, and supporting the firm’s enterprise applications. Qualified candidates must possess advanced technical, troubleshooting, and organizational skills. Applicants should submit a cover letter and resume for consideration.

Key Responsibilities

• Designing, implementing, and maintaining the firm’s enterprise applications.
• Coordinating configuration changes, upgrades, and patches to application systems with business units and IT support teams to minimize user impact.
• Developing and maintaining monitoring, maintenance, and support processes to ensure highly available and high performing business applications.
• Conducting in-depth troubleshooting of cross-team issues involving core firm application systems (e.g., firm DMS, M365 cloud applications, print management platform, and server-based web applications).
• Documenting internal application systems, including configurations, processes, system policies, and disaster recovery protocols.
• Performing day-to-day support functions and resolving system issues escalated through a support ticketing system (ServiceNow, etc.).
• Researching relevant technology trends to support Enterprise Applications Team projects and operational efforts.

Required Qualifications

• Four-year college degree preferred; equivalent experience will be considered.
• Experience with Azure, Microsoft Windows, and Office Suite is a plus.
• Prior IT experience in a legal or professional services organization is desired, but not required.
• At least one year of experience implementing or supporting enterprise-level business applications.
• Minimum of two years in customer support, including experience with a diverse customer base (including C-level executives).
• Experience in supporting:
  • Document management systems (iManage Work 10, NetDocuments, etc.)
  • Various enterprise applications (Adobe, M365 Apps, PrinterLogic, PaperCut, Kiteworks, etc.)
  • Applications in virtual environments (Citrix Virtual Apps and Desktops, Omnissa Horizons, Azure Virtual Desktops, etc.)
• Solid understanding of Windows server and business operating systems (Server 2016–2022, Windows 11).
• High level proficiency in PowerShell.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, Windows firewall, etc.) is required.
• Proficiency in Windows operating systems and Microsoft Office Suite or related software.
• Ability to communicate complex technical information to a non-technical audience.
• Strong written communication skills, including the ability to write reports, business correspondence, and procedure manuals.
• Proven ability to analyze technical problems and identify practical solutions, including the introduction or refinement of technology.
• Capability to manage multiple demands simultaneously and meet deadlines.
• Ability to maintain a high level of confidentiality.

Benefits & Perks

• Compensation: Base salary of $84,091 to $107,000 (actual offer depends on qualifications, experience, education, certifications, and location).
• Potential for an annual discretionary bonus.
• 100% virtual/remote working arrangement in a firm-approved U.S. state.