Customer Service Contact Center -CSR 1

Position Overview

Bobby Dodd Institute (BDI) is seeking a dedicated customer service professional to handle inbound/outbound calls, address customer inquiries, and process orders while maintaining the highest standards of confidentiality and compliance (including HIPAA guidelines). The role requires excellent communication skills, attention to detail, and a passion for delivering an outstanding customer experience.

Key Responsibilities

• Answer inbound and place outbound calls professionally
• Respond to customer inquiries and provide product/service information
• Research required information using available resources and enter customer information
• Process orders, forms, and applications
• Identify and escalate priority issues, including complaints
• Route calls to the appropriate resource
• Comply with all HIPAA guidelines to protect personal health information
• Follow company core values and mission
• Pass skills assessments during the recruitment/hiring process
• Pass required background drug screening and adhere to attendance & performance metrics
• Perform additional duties as assigned by management

Required Qualifications

• Proficient in Microsoft Office
• Strong knowledge of customer service principles and practices
• Excellent active listening, verbal, and written communication skills
• Strong data entry, keyboard skills, and attention to detail
• Ability to work independently and collaboratively within a team
• High School Diploma, GED, or equivalent experience

Preferred Qualifications

• 1+ years of experience in a fast-paced customer service role managing multiple tasks
• Experience in maintaining clear and calm communication by phone
• Proven ability to effectively use computer systems and maintain accurate records

Benefits & Perks

• MEDICAL & DENTAL, VISION available after 90 days
• 403B CONTRIBUTION
• 7 PAID HOLIDAYS
• VACATION AND SICK TIME ACCRUAL

Bobby Dodd Institute (BDI) is an equal-opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.