Data Entry Assistant / Typing - Remote

Position Overview

This administrative support role is a Full Remote and Work From Home opportunity with a requirement to attend approximately 4–6 weeks of on-site training and occasional in-person meetings. The successful candidate will support various operational functions including case processing, mail room, communications, and intermediate computer tasks. Applicants must reside within a 90-mile commuting radius of the work site.

Key Responsibilities

• Case Processing Support: Logging in petitions; creating and labeling case folders; researching cases; preparing and entering data; maintaining file integrity; scanning documents and associating them with electronic case files; arranging case files in order; identifying, reporting, and obtaining missing documents.
• Mail Room Support: Receiving, sorting, opening, organizing, and date stamping incoming mail and cases; operating letter insertion and postage equipment; identifying and sorting mail, petitions, and files; delivering routing sheets/file requests; requesting and receiving files from other units; logging and delivering messages; weighing, labeling, and packing outgoing case files.
• Communications Support: Logging and delivering messages and petitions; inputting call questions and email responses into a tracking system while documenting each interaction; escalating calls to supervisors as needed; resolving caller questions promptly and efficiently; communicating clear, scripted responses; and taking rapid, accurate notes.
• Intermediate Computer Skills: Demonstrating excellent interpersonal and professional communication; maintaining strong attention to detail in a fast-paced, multi-task environment; and passing a typing test (at least 40 WPM with no errors).
• Must successfully complete a background security investigation prior to employment.

Required Qualifications

• One (1) to two (2) years of relevant administrative experience preferred.
• Ability to pass a typing test of at least 35–40 WPM with no errors.
• Experience in an office/clerical environment is desired.
• Intermediate computer skills utilizing multiple monitors and active sessions.
• Basic use of MS Office, including Excel, Word, and Email.
• Strong interpersonal and professional communication skills.
• Excellent attention to detail while working in a fast-paced environment.
• Ability to manage multiple tasks and rapidly changing priorities.
• Very good command of the English language; Spanish is a plus.
• Demonstrated professional work ethic.
• Ability to pass a thorough criminal background check and credit history for government clearance.