Customer Service

Position Overview

Customer Service is responsible for supporting US sales activity for Mondi Paper Sales in North America. This role supports both customer‐facing sales functions and internal business operations. You will assist US and EU sales teams by providing strong customer-oriented service, timely information, and prompt order processing. Additionally, you will manage the US sample library, trade show displays, and other promotional equipment, and coordinate order dispatch from US inventories or production in Europe.

Key Responsibilities

• Work closely with US and European sales teams to provide sales support (reporting, samples, answering customer questions).
• Maintain and update price lists for general stocks and specific customers.
• Receive, confirm, and process orders while confirming shipment and delivery details.
• For stock items, coordinate with vendors to determine product quantities, create necessary paperwork, and arrange shipping pickups and deliveries.
• For non-stock items, work with European manufacturing plants to determine products, quantities, expected shipment/arrival dates, and communicate details to the customer.
• Issue invoices for shipments, monitor receivables, and alert appropriate sales contacts if issues arise.
• Understand basic domestic and international transportation principles to serve as a resource for sales and customers.

Required Qualifications

• High School degree required; equivalent experience or college degree preferred.
• Ability to work independently, self-prioritize, and manage time effectively.
• Strong communication skills with a willingness to engage with customers and colleagues.
• Detail-oriented with a commitment to accuracy.
• Proficiency with Microsoft products, particularly Excel.
• Familiarity with SAP is beneficial, but not required.

Benefits & Perks

• Annual Salary $44,000-$54,000
• Medical insurance
• Dental insurance
• Short-term disability
• Long-term disability (with underwriting)
• Paid vacation/sick time
• Flex medical spending accounts
• Flex dependent care spending accounts
• 401K
• Health benefits