Automotive CSI/Customer Service Coordinator

Position Overview

Automotive CSI / Customer Service Coordinator at Midway Nissan. Midway Nissan is looking for an energetic and detail-oriented individual to join our customer service team as a CSI / Customer Service Coordinator. The right candidate will have a positive attitude and a passion for problem solving and delivering exceptional customer service.
Location: Phoenix, AZ, In person
Salary: $3,000.00 - $4,000.00 per month
Schedule: Full-time

Key Responsibilities

• Meet and greet customers in a professional manner in-person & on the phone with a warm, professional attitude.
• Appointment scheduling and confirmation for customers over the phone and in person; coordinating with the sales and service teams.
• Answer inquiries about vehicles, service, and dealership promotions. Assist customers with basic product knowledge and direct them to the right department.
• Follow up calls to maintain high satisfaction rating with guests.
• Report new vehicle sales to the manufacturer and follow up with customers to ensure a positive experience and survey completion.
• Collaborate with the sales and service teams to ensure they stay up to date on their required training courses.
• Handle customer complaints with integrity and poise.
• Maintain accurate customer records in the CRM system.
• Support the sales and service teams with daily administrative tasks.

Required Qualifications

• Previous customer service experience.
• Excellent communication, organizational, and people skills.
• Punctual nature and ability to handle schedule flexibility.
• Professional demeanor and appearance.
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously.
• Must be willing to submit to a drug screen & background check.

Benefits & Perks

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401(k) plans
• Paid Vacation
• Paid Sick Days
• Growth opportunities
• Friendly work environment
• Health insurance