Dispatcher/Customer Service Representative

Position Overview

We are hiring a highly organized Dispatcher/Customer Service Representative in Chatsworth, CA for a full-time, on-site role. With a competitive hourly rate of $20–$25/hour (Compensation), you will serve as the main communication hub between customers, sales representatives, and field teams in a fast-paced environment.

Key Responsibilities

• Customer Communication & Follow-Ups: Handle inbound/outbound calls, provide information on services, and log inquiries for appropriate teams.
• Lead & Proposal Follow-Ups: Contact customers who received quotes, gather feedback, and update sales representatives on lead status.
• Post-Job Check-Ins & Reviews: Follow up after job completion to ensure satisfaction, address issues, and guide clients to leave reviews.
• Quality Control & Internal Coordination: Track active jobs, flag urgent concerns, and communicate customer feedback to management.
• Warranty & Service Requests: Manage warranty claims and service requests, keeping customers informed throughout the process.

Required Qualifications

• Strong communication and customer service skills
• Highly organized with excellent follow-up habits
• Calm, solution-oriented approach to customer concerns
• Reliable, self-motivated, and able to work independently
• Spanish fluency is required

Preferred Qualifications

• Previous experience in customer service, call centers, or dispatching
• CRM experience (JobNimbus or similar) is a plus

Benefits & Perks

• Competitive hourly pay with growth potential
• Full-time, stable position
• Fast-paced, high-energy work environment
• Join a respected roofing company with a strong reputation
• Work with a team that values accountability and results