Information Technology Operations Analyst

Position Overview

Analyze, optimize, and support operational processes and asset management strategies within the IT department. The role involves improving efficiency in IT operations, tracking and managing IT assets throughout their lifecycle, and ensuring alignment with organizational objectives and business needs. The ideal candidate will collaborate with cross-functional teams to define solutions, implement process improvements, and support effective asset management practices.

Key Responsibilities

• Work closely with stakeholders to gather and document business requirements for IT operations initiatives, asset management processes, and improvement efforts.
• Provide administrative support for the PPM tool (Clarity) including user provisioning, onboarding, and training.
• Analyze operational workflows, asset management strategies, and processes to identify areas for improvement and optimization.
• Collect and analyze operational data to generate insights into process performance while identifying trends and inefficiencies.
• Support the implementation of process improvements by ensuring new procedures are clearly defined, documented, and communicated across teams.
• Act as a liaison between IT operations, business stakeholders, and other departments to ensure clear communication of operational needs and goals.
• Manage the end-to-end process of purchase order (PO) creation, tracking, and coordination with procurement policies and IT needs.
• Coordinate with vendors, finance, and operations teams to ensure timely and accurate processing of goods/services and resolve discrepancies.
• Assist with PO reconciliation and accurate tracking and recording of associated expenses in line with project budgets.
• Collaborate with finance teams to ensure financial transactions related to IT purchases are recorded accurately and timely.
• Identify opportunities to improve procurement processes, workflows, and financial tracking methods to enhance efficiency and reduce costs.
• Maintain clear documentation of PO and financial management processes to ensure consistency with organizational standards.
• Perform other job-related functions as assigned.

Required Qualifications

• Bachelor's Degree in Business Administration, Information Technology, Finance, Operations Management, or a related field.
• 1-2 years of experience as an Analyst focused on IT operations, procurement, financial management, or process optimization. Experience in the cruise line industry is preferred.
• Proficiency in Microsoft Excel.
• Excellent planning and prioritization skills.
• Demonstrated written and verbal communication skills.
• Strong organizational and analytical abilities with corporate and business reporting expertise.
• Proven ability to build rapport with internal stakeholders and external vendors.
• High standards of ethics and professionalism, with the capacity to manage multiple tasks and deadlines, ensuring accuracy in financial tracking and reporting.