Field Service Professional - El Paso, TX

Position Overview

Welcome to the intersection of energy and home services. At NRG, and through our Vivint Smart Home brand, we are redefining the home experience with intelligent products and services. As part of the Field Service Technician team, you will provide expert-level installation and service of cutting-edge smart home technology while ensuring customer safety and satisfaction. Enjoy competitive compensation and a dynamic work schedule as you help create smarter, safer, and more sustainable homes.

Key Responsibilities

• Perform expert-level installations and services for advanced smart home systems.
• Leverage service and installation appointments to generate additional revenue opportunities.
• Conduct safety analyses at customer homes to maintain a secure work environment.
• Represent the company with honesty, integrity, and exceptional customer service.
• Utilize provided tools including a company take-home vehicle, gas card, cell phone, and tablet.

Required Qualifications

• Exceptional customer service skills with a background in sales (e.g., car sales, retail, insurance, B2C or call center experience).
• Field technician experience in areas such as cable/internet installation, pest control, lawn maintenance, construction, or solar technology.
• A clean driving record and a valid driver's license.
• Candidates must live within a 20-mile radius of the designated city.
• Ability to pass pre-employment background, motor vehicle record checks, and drug screening.

Benefits & Perks

• Competitive hourly base plus uncapped commission
• Comprehensive paid training with ongoing coaching and support
• Company take-home vehicle, gas card, cell phone, and work tablet provided
• 4/10 work schedule with home dispatch – drive time paid to/from and between appointments
• Additional Benefits: Ten paid holidays, two weeks paid time off, employee pricing on smart home products, Medical/Dental/Vision/Life coverage, and a 401(k) plan with matching
• Career development and leadership opportunities at a company recognized by Fast Company and Forbes as one of America's best employers