Customer Service Representative - Now Hiring

Position Overview

Customer Service Representative at InstaLoan. Location: Jacksonville, FL

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!

Key Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.
• Uphold compliance with Company policies and procedures and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment, effectively navigating multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (a minimum of 40 hours per week).

Required Qualifications

• Education: A high school diploma or equivalent.
• Excellent verbal and written communication skills, along with a professional demeanor when interacting with customers and colleagues.
• Meticulous attention to detail and the ability to accurately enter data.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; all checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.

Preferred Qualifications

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling and cash drawer/vault management experience.
• Bilingual in English/Spanish is a plus and may be required for certain locations.
• Valid driver's license, auto insurance, and a personal vehicle to use during the workday (with mileage compensation).

Benefits & Perks

• Compensation: $14.50 per hour
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training opportunities across our eleven brands nationwide.
• Enrollment in a Key Holder Program designed to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous Company match.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits including options for dental, vision, short-term and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and additional support through our Employee Assistance Program.
• Exclusive discounts from nationwide and local retailers via our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.